Frequently asked questions

Frequently Asked Questions

1. Which product is for me?

   Check the specifications on the product pages as it is important that you take into account both the size of room your purifier will be in, along with the volume of polluted air it will be exposed to on a daily basis. For more advice either chat to us online or email us or at info@www.aircaresolutions.co.uk

2. Arranging installation

   Once your order has been placed, one of our scheduling team will call to arrange a convenient time and date to install your purifier. Your engineer will notify you of a 2-hour time slot the day before your installation.

3. How does delivery and installation work?

   We pride ourselves on our level of customer service and aim to have all of our rental plan units fitted within 48 working hours of purchase. All of our purifiers purchased through the online shop are next working day delivery. One of our specially trained professional engineers will install and set up your Air Purfier system. Installation takes around 45 minutes and your purifier will be ready to use immediately.

4. How long are rental plans?

   Our subscription plans are flexible to suit your needs and budget. We offer a range of plans on a 36 month basis. And don’t forget, you also get a 30 day satisfaction period from installation.

5. What is the warranty period?

   Equipment on Rental – Full Term of Rental
   Equipment on Purchase – One Year

6. Payment options

   We accept payment by using any credit or debit card, by bank transfer or monthly subscription via Direct Debit.

7. How long will the filter set last for?

   This depends on the volume of polluted air that passes through the filters. We recommend that as our machines eliminate viruses, bacteria and dust in the air, that the filters are changed every 6 months.

8. Returns policy

   Air Care Solutions offers you a 30-day, no-hassle return policy. For health and safety reasons we can not accept returns for air purifiers and air purifier replacement filters if they have been turned on or used (even if it was just for a moment) and/ or if their packaging seal has been broken. All items must be returned in their original packaging.

   If you are not sure if a product is right for you, give our team a call. We can answer all your questions and help you to assess if the product meets all your requirements.

   On general returns (excluding returns for repairs under warranty), the outbound shipping costs (including promotional shipping) will not be refunded. For non warranty returns, it is the customer’s responsibility to return the product to us at their expense and to adequately insure the products during shipping. The customer is fully responsible for return orders which are lost, misdirected or damaged during shipment.

   The warranty of our products covers parts and labour as well as return shipping. If the air purifier or any part thereof (with the exception of filters) is proven to be defective by reason of faulty workmanship or materials, the faulty item or parts thereof, will be repaired or replaced free of charge. The warranty for replaced parts and service work will expire automatically with the termination of the original system’s warranty.

   The warranty of our products does not apply to damage caused by misuse, wear and tear, modification or use in an improper or inconsistent manner with the manufacturer’s operating and maintenance instructions. Obvious defects to our products must be communicated with us within 48 hours of delivery date.
   Shipping damage must be reported within 24 hours of receipt of the goods.

   To file a warranty claim, please contact us first. Permission to return a product does not constitute an acceptance of liability. After the arrival of the return product the product will be inspected carefully. If the fault is covered by the warranty, the product will be repaired free of charge. Should the fault not be covered by the warranty, a repair and transport quote will be issued. That quote will need to be accepted in writing before repair work can be carried out.

   Please contact us by e-mail if you would like to return an order. Please be sure to reference your order number, the name on the order, what it is you wish to return and the reason for the return.

   Air Care Solutions
   2 Scholar Green Road
   Stretford
   Manchester
   M32 0TR
   08006 345678

   info@www.aircaresolutions.co.uk